Bitstamp Exchange Open Numerous New Positions to Deal with Demand
There is no doubt in the fact that there is a huge demand for cryptocurrencies on the market. This market has experienced a huge growth in 2017 and more and more people became interested in purchasing cryptocurrencies. Well, of course, this has put a lot of pressure on numerous exchanges from around the world.
So, there is no wonder that several cryptocurrency exchanges have announced that they are making massive recruitments. For instance, Bitstamp announced this week that it is going to recruit no less than 100 new call center staff to be able to keep up with the high number of clients.
The high demand on the cryptocurrency market first started at the end of last year when bitcoin and several cryptocurrencies experienced huge price growths. The market started to be attractive for a series of investors, who seem to have not lost their faith in cryptocurrencies, despite the fact that several digital currencies, including bitcoin, have also experienced some massive price falls.
Customer growth has been higher than what exchanges expected
Of course, exchanges had to deal with this high demand on the market and for some this has meant a huge growth in terms of company operations and employees. The CEO of Bitstamp revealed in a blogpost that its customer growth has been much higher than what the company expected:
“Our data confirms what was beyond even our most optimistic forecasts for customer growth in the past year. Under normal circumstances this would be cause for celebration, but we are certainly far from feeling in celebratory mood.”
In the same blogpost, Bitstamp's CEO, Nejc Kodrič, said that because of the growth of the market, his company was also in the situation of having to answer questions such as what cryptocurrencies are to people who are very new to the industry. He also revealed that given this whole situation, the company has decided to invest in personnel.
In his blog post, Kodrič said that Bitstamp will hire 100 new people for a new call centre it plans on setting up:
“Aware that you need real-time contact with us, and much better response times, we will be setting up a call centre with over 100 staff, which will be up and running in the coming weeks. We will also have a new ticketing system in place in 2 weeks from now to expedite the resolution of open tickets.”
The fact that cryptocurrency exchanges have been invaded by a high demand is not something new. In fact, some exchanges have been unable to cope with this demand at the level that they have been forced to temporarily shut down their platforms. Some of these exchanges then announced plans to improve their technology with the purpose to avoid similar situations in the future.
